As noted in an earlier blog post, however, the Inspector doesn't have a stellar record with regard to complaints: of 2144 complaints investigated last year, only 11 were upheld as justified (0.51%).
It should be noted, however, that these numbers may not represent the true picture: although they do not offer a number, Corrections argues that many of these complaints were not upheld because they could be solved adequately at a lower level, because “in most cases prison management may not have been given the opportunity to resolve the matter in the first instance”. As of this year, the complaints process has changed, and it is expected that the resolution rate may rise significantly in this year’s final stats. If true, next year’s statistics may be very interesting.
In any case, if you have a complaint about how someone has been treated in prison or on probation, don’t be discouraged from going to the Inspector of Corrections.
You can read about how and when to make a complaint here in our factsheet on the Inspectors of Corrections.
Furthermore, it’s not the only avenue for complaint. The Ombudsmen is also available to hear complaints and we will look at their role next week.